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Terms & Conditions
DDR Car Service Terms & Conditions
Introduction
Welcome to DDR Car Service, a leading Private Car service provider, located in Texas. The Terms and Conditions Agreement (“Agreement”) lists the terms of the agreement between you (“Client”) and DDR Car Service (DDR Car Service) for purchasing airport, and point-to-point private car services, and all other services that we provide. By completing a reservation with our office staff, you agree to accept the terms and conditions of this Agreement and to become a registered traveler of DDR Car Service.
Modification
If we change this Agreement, we shall post a revised version of this Agreement online and include it on all future reservation confirmations sent, and shall automatically replace the terms of this Agreement. Your continued use of the Services following DDR Car Service posting of a revised Agreement will constitute your acceptance of the revised Agreement. If you do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the services. Signed contracts will be grandfathered and not subject to new terms and conditions revisions. New contracts will be subject to the latest terms and conditions posted online on the DDR Car Service website and sent with every reservation confirmation.
Additional Policies
This Agreement incorporates by reference the following policies. To make your time with DDR Car Service an enjoyable one, we ask for your cooperation with the following:
Compliance
DDR Car Service will strictly enforce State and Federal Laws and will maintain a zero tolerance compliance policy that no alcoholic beverages can be consumed or used by any person. No person shall bring contraband, alcohol, or illegal substances aboard vehicles that are owned or operated by DDR Car Service. All U.S. law enforcement agencies have absolute power to stop any motor vehicle for administrative searches. If contraband is aboard, even in negligible amounts, they can seize and forfeit this vehicle to a local government agency. All law enforcement agencies are aggressively enforcing this policy. Therefore no person will bring contraband aboard vehicles that are owned or operated by DDR Car Service. If the Chauffeur finds any illegal substance, we reserve the right to notify U.S. and local law enforcement agencies, terminate the contract at that moment, and it will be the clients’ responsibility to make his/her own transportation arrangements at that point. The full amount of the reservation will be billed, plus any additional applicable wait time charges; absolutely no refunds will be issued.
DDR Car Service chauffeurs have ultimate authority of where he/she drives the vehicle.
Dangerous and/or roads that are too small to navigate can and will be avoided depending on the type of the vehicle. The rules cannot be modified if a pick up or drop off location is inaccessible by safe roads. It is the Client’s responsibility to get to and from the vehicle listed on the contract.
ALCOHOL CONSUMPTION
DDR Car Service prohibits the consumption of alcoholic beverages inside company vehicles. Passengers will be asked to please consume their beverages prior to entering the vehicle.
Liability
DDR Car Service will not be responsible for injuries that may occur due to horse playing while the vehicle is in motion or at a standstill. DDR Car Service will not be responsible for any belongings left while the client is in or out of the vehicle. The Client of the contract is responsible for his or her guests.
Upon determination that any of the above policies were violated, DDR Car Service may terminate service to the client and shall be deemed to have fulfilled its contractual obligations to the client under this agreement.
THE CLIENT AGREES TO BE FULLY LIABLE FOR ALL CHARGES THAT MAY INCUR
· $ 500.00 minimum per damaged seat
· $ 200.00 minimum per damaged carpet
· $ 500.00 minimum per damaged mirror
· $ 150.00 minimum for extensive cleanup (spills, etc.)
· $ 50.00 minimum for a gum in the carpet clean up
· $ 250.00 minimum shampoo and disinfecting (due to sickness interior)
· $ 150.00 minimum detailing and wax (due to sickness-exterior)
· $ 500.00 minimum for each rip or tear to upholstery
· $ 250.00 minimum for each act of vandalism
· $ 250.00 minimum of smoking inside of the vehicle, ride will be terminated after incident. (Smoking will not be tolerated)
· $ 1,000.00 minimum opening a vehicle door into another vehicle or stationary object (It is advised to allow your chauffeur to open your door)
· It is important to remember that inciting others to cause damage to the vehicle will result in charges for the damages that occur. Example: yelling insults at pedestrians from the vehicle, any damage caused by the other party members will be your responsibility.
· This is not an exclusive list; any and all damages caused to the vehicle and or including loss of revenues for downtime during repairs can and will be charged to the credit card used to book this service. If there is not enough room on the credit card to satisfy the damages, DDR Car Service reserves the right to file suit in a Collin/Dallas County court to recover the losses.
Guarantee
DDR Car Service cannot guarantee the availability of overtime on hourly rentals. It is of particular importance that the Client makes allowances for anticipated delays and adheres to the agreed time schedule. In the event that the Client wants to change the time of the itinerary, they may do so, only if DDR Car Service can accommodate other clients that booked with DDR Car Service prior to or after the said time. If applicable, the Client further agrees to pay additional charges incurred such as overtime, tolls, parking etc. The Client authorizes DDR Car Service to charge any additional charges or fees on the Client’s credit card on file or direct bill account.
DDR Car Service guarantees that all our vehicles are constantly checked to keep the highest possible standards. DDR Car Service agrees to send the requested vehicle as offered in the contract. We have the right to upgrade the vehicles or switch the vehicles in case of emergency breakdown or if vehicles were in accidents. As stated, this will only happen in case of emergencies. No additional charges will occur on the Client side if upgrade is made without Client request. If switching occurs in the same category, or upgrades are made, it will not affect the contract and/or payment of contract. Client therefore accepts that replacement vehicle may be substituted if contracted vehicle becomes unavailable for any reason. If any of our above guarantees or contracted terms cannot be met due to conditions outside of our control, including weather, accidents, storms and any other circumstance, including, but not limited to, traffic congestion, road closures, accidents, flight delays, etc., we will use reasonable efforts to notify the Client of these conditions and resulting delays or changes.
Weather/Traffic/Breakdowns: DDR Car Service cannot be held responsible for any weather condition delays, traffic conditions causing delays (such as wrecks or traffic jams), weather related breakdowns, component failures (such as tire failures), construction delays or any other circumstances which are out of our control. If client chooses to leave earlier than scheduled time, we cannot be held responsible for time overlaps with other scheduled events at destination or not being able to arrive at an earlier time than requested.
Disputing Charges / Terminated Rides
If a Client disputes a charge by DDR Car Service with his/her Credit Card Company, a $25 fee per disputed charge will be charged to the Client. If it is determined DDR Car Service is in the wrong, the $25 fee will be dismissed. If it is determined that DDR Car Service is correct and has provided both parties with proper documentation, the $25 fee per disputed charge will be enforced and charged to the Client’s credit card on file or direct bill account.
By accepting services offered by DDR Car Service, you forfeit your right to dispute the charges via your credit card company for rides terminated due to prohibited actions & behavior described in this contract.
POLICIES, DEPOSITS, CANCELLATIONS & MISC. SERVICE FEES
The driver gratuity is discretionary. Clients can choose to give gratuity directly to the driver in the car at the time of the service or it can be preset on the reservation and charged to the credit card provided. Our rates factor in all fees associated with the service including tolls, parking, fuel, and airport fees we may incur. All bookings require a credit card on file. Vehicles booked by the hour require a deposit. All service charges are applied to the credit card provided at the time of the booking and a payment receipt will be emailed automatically the next business day.
Complimentary Wait Policy
15 minute complimentary wait on all residential & office pick-ups
30 minute complimentary wait on all domestic arrivals from gate arrival time
60 minute complimentary wait on all international arrivals from gate arrival time
Additional Wait & Extra Stops Policy
Additional wait time is billed in 15 minute increments at $15.00.
Additional stops are billed at $25.00 per stop. Higher rates may apply based on actual distance.
Additional passenger pick-ups (not drop-off) at different terminals billed at $25.00 per stop.
Late Cancellation Policies
Airport & Non-Airport One-way Transfer Cancellations
Cancellations within 3 hours of your scheduled pick-up time are billed at 75% of the quoted service fee.
Pick-up time modifications within 2 hours of the original scheduled pick-up time are subject to a late cancellation (75%) or subject to wait-time charges.
By The Hour Reservation Deposits & Cancellations
Deposit amount is determined by the vehicle hourly rate. All deposits are billed at the 4 hour minimum rate.
Cancellations within 15 days of the contract date will receive a refund of 50% of the deposit amount.
Cancellations within 72 hours of the contract date are subject to the full deposit amount. No refunds apply.
No Shows & Driver Onsite Cancellations
Subject to the full service fee plus any applicable wait time charges.
All deposits are applied towards total balance due.
Refund Policy
Any and all reimbursements due back to the client from deposits and/or for any other reason will be issued back to the credit card provided.
Contract Obligations
The person signing this contract acknowledges he/she has read our terms and conditions listed above and is the authorized Client for this rental agreement, the authorized cardholder for the given credit card and/or responsible party liable for payment of the total amount due. No checks accepted. I understand and agree to pay for any and all damages my party may cause DDR Car Service. I also agree to the above Terms and Conditions. I understand and agree to pay the deposit and/or entire contract price based on the terms of the cancellation policy. DDR Car Service reserves the right to charge the full contract amount 24 hours prior to the date of service. By agreeing to these terms and conditions, signing and providing your credit card information, you are authorizing DDR Car Service to charge your credit card for any of the following charges: deposit, all services rendered, and any damages done to the vehicle. Any overtime hours or fees as a result of damage to the vehicle will be calculated and billed within 72 hours of the completion of the service. I am satisfied with the terms and conditions above and fully understand and agree. If, for any reasons, I am not fully satisfied with the services I receive, I have 24 hours after the completion of the job to notify DDR Car Service and file a complaint in writing. If DDR Car Service does not receive my written complaint in the above stated time frame, I agree that there is no valid complaint and I am fully satisfied with the services I received and will not file any complaint against DDR Car Service with any official bureaus or online consumer website. The Client will be contacted within 24 hours of the complaint to address concerns in an effort to settle the matter.
All reservation confirmations are sent electronically to the email provided by the contract holder.
Accesible
Wheelchair accessible vehicles are available upon request